**Activity 01: Identify the actors and the use cases.**

Actors:
1. Shop Manager (Annie Price)
2. Customer
3. Mechanic (Naresh Patel and other mechanics)
4. Shop Owner (Mike Watson)
5. System Developer (Simon Davis)

Use Cases:
1. Hire a Bike
2. Return a Bike
3. Manage Bike Inventory
4. Handle Special Bikes
5. Generate Receipt
6. Calculate Hire Cost
7. Record Customer Information
8. Record Bike Repair

**Activity 02: Write the actor description for actors identified in Activity 01.**

1. **Shop Manager (Annie Price)**
   - The shop manager is responsible for managing the day-to-day operations of the bike hire shop, including processing bike hires and returns, handling customer inquiries, and coordinating with the mechanics.
   - The shop manager interacts with customers, mechanics, and the bike hire system to ensure smooth operations.

2. **Customer**
   - A customer is an individual who visits the bike hire shop to rent a bike for a specific duration.
   - Customers interact with the shop manager or the bike hire system to select a bike, provide their information, and pay for the hire.

3. **Mechanic (Naresh Patel and other mechanics)**
   - The mechanics are responsible for maintaining and repairing the bikes in the shop's inventory.
   - They assist the shop manager in selecting appropriate bikes for customers based on their requirements.
   - Mechanics also inspect returned bikes for any damages and determine if any deposits need to be withheld.

4. **Shop Owner (Mike Watson)**
   - The shop owner is the proprietor of the bike hire shop and oversees the overall business operations.
   - The shop owner is responsible for acquiring new bikes, including specialty bikes, and ensuring the shop's inventory meets customer demands.

5. **System Developer (Simon Davis)**
   - The system developer is an external party hired to analyze the current business processes and develop a computerized system to streamline operations at the bike hire shop.
   - The system developer interacts with the shop manager and other stakeholders to gather requirements and design the new system.

**Activity 03: Write the use case scenario for the process of issuing a bike.**

+----------------------------------+-----------------------------------+
| Use Case Name                    | Hire a Bike                       |
+==================================+===================================+
| Actors                           | Customer, Shop Manager, Mechanic  |
+----------------------------------+-----------------------------------+
| Goal / Overview                  | To enable customers to hire a     |
|                                  | bike from the shop for a          |
|                                  | specified duration.               |
+----------------------------------+-----------------------------------+
| Pre-condition                    | The customer has arrived at the   |
|                                  | bike hire shop and expressed      |
|                                  | interest in hiring a bike.        |
+----------------------------------+-----------------------------------+
| Typical causes of events         | A customer wants to rent a bike   |
|                                  | for a specific duration (e.g.,    |
|                                  | afternoon, day, week).            |
+----------------------------------+-----------------------------------+
| Actor Actions                    | System response                   |
+----------------------------------+-----------------------------------+
| 1. Customer informs the Shop     | 3. The system displays available  |
| Manager of their bike            | bike types and their details      |
| preferences (e.g., type, size).  | (make, model, size, daily charge  |
|                                  | rate, deposit).                   |
|                                  |                                   |
| 2. Shop Manager consults the     |                                   |
| Mechanic to suggest suitable     |                                   |
| bikes based on the customer's    |                                   |
| preferences.                     |                                   |
+----------------------------------+-----------------------------------+
| 4. Customer selects the desired  | 6. The system calculates the      |
| bike(s) and specifies the hire   | total hire cost, including the    |
| duration.                        | deposit, based on the bike(s)     |
|                                  | selected and the hire duration.   |
|                                  |                                   |
| 5. Shop Manager enters the       |                                   |
| customer's information and the   |                                   |
| selected bike(s) into the        |                                   |
| system.                          |                                   |
+----------------------------------+-----------------------------------+
| 7. Customer makes the payment    | 9. The system generates a receipt |
| for the total hire cost.         | for the customer, including the   |
|                                  | bike(s) hired, hire duration,     |
| 8. Shop Manager records the      | total cost, and deposit amount.   |
| payment in the system.           |                                   |
+----------------------------------+-----------------------------------+
| Post-Condition                   | The customer has successfully     |
|                                  | hired a bike and received a       |
|                                  | receipt. The bike's status in the |
|                                  | system is updated as "hired out." |
+----------------------------------+-----------------------------------+
| Alternative Courses              | If the requested bike type or     |
|                                  | size is unavailable, the Shop     |
|                                  | Manager suggests alternative      |
|                                  | options to the customer.          |
|                                  |                                   |
|                                  | If the customer wants to hire     |
|                                  | multiple bikes with different     |
|                                  | hire durations, the system should |
|                                  | accommodate this and generate a   |
|                                  | single receipt with the combined  |
|                                  | cost.                             |
+----------------------------------+-----------------------------------+